How Return Intelligence stacks up against Signifyd — features, pricing, and the honest verdict.
| Feature | Return Intelligence | Signifyd |
|---|---|---|
| Explains every score (signals, points, raw values, plain English) | A number, sometimes a label | |
| Automatic customer declines | Never — doesn't exist | Often a headline feature |
| Free 12-month leakage audit with the formula shown | Rare / gated | |
| Confidence scored separately (low → human) | ||
| Preview-impact, versioned, rollback-able rules | Opaque updates | |
| Your customers' data never shared across merchants | Often pooled | |
| Chargeback / refund double-dip detection | Rare below enterprise | |
| Duplicate evidence-photo detection | ||
| One-click chargeback evidence pack | Enterprise feature |
Other tools flag; Return Intelligence explains. The table below shows where an explainable, no-auto-decline, single-store approach goes further for most Shopify merchants.
The verdict
Signifyd focuses on order and payment fraud, typically powered by a shared cross-merchant fraud network. Return Intelligence focuses on return and refund abuse using only your store's own history — never pooled across merchants — with an explainable, deterministic score and a human always making the final call. Different job, different data philosophy.
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